Round Lake Beach woman says $1,400 tax refund disappeared from Cash App account

CHICAGO (WLS) — I-Team ABC 7 has a warning about protecting banking and money transfer apps on your phone after a woman says her $1,400 tax refund is missing. of a popular money app.

Online banking apps and peer-to-peer money transfer apps are very popular, but you need to protect yourself from thieves. A woman struggling with missing money tries to figure out what happened.

Round Lake Park resident Tiesha Hines planned to use her $1,400 tax refund for household needs, but then disappeared.

“With the little money I have, I try to make sure that I can feed my son and that you know that I can go where I need food to take care of my business “, said Hines. “And it was hard.”

Hines had his tax refund deposited into his Cash App, an online banking app used to manage and send money.

“I had Bible study and when I left Bible study I noticed all my money was gone and I only had 62 cents left in my Cash app,” Hines said.

The money was sent to a woman named Jada, whom Hines says she doesn’t know. She filed a police report about the theft and disputed the transaction with Cash App, but was denied a refund.

Hines does not know how anyone accessed his Cash App account. He could have been compromised on his other phone, which was stolen about a month before the money was sent to that person from Jada.
“Honestly, I felt used to the whole situation,” Hines said. “It was definitely a lesson learned. And I really regret trusting Cash App with my money.”

Cash App has not commented on Hines’ case, but reminds all users to protect accounts by enabling push alerts for transactions, facial recognition and strong passcodes.

The company says it sends text alerts when it suspects login attempts seem unusual, but you also need to enable two-factor authentication.

Cash App added that it is “…unable to reverse or refund a payment once it has been made. Similar to other P2P money transfer platforms, Cash App payments to Cash App are instant and generally cannot be reversed unless the recipient refunds the Payment.”

“It was a big part of my money that I made for me and my son and for him to disappear,” Hines said.

As a general safety tip, Cash App also reminds all users to make sure you are sending money to someone you know and trust.

Cash App said it will also ask you to confirm if you’re sending money to someone outside of your contact list.

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