Jack Dorsey Block Investigated Cash App Customer Support


Jakub Porzycki/NurPhoto/Shutterstock / Jakub Porzycki/NurPhoto/Shutterstock

Jack Dorsey’s company Block (ex-Square) is being investigated by the Consumer Financial Protection Bureau (CFPB), as well as several state attorneys general, over customer complaints about its portfolio digital, Cash App.

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“We are cooperating with the CFPB and state attorneys general on these CIDs [Civil  Investigative  Demands]. During the three months ended December 31, 2021, we made a provision for immaterial losses in connection with CFPB CIDs. Given the state of these matters, it is not possible to reliably determine potential liability, if any, or to reliably estimate the range of any potential liability in excess of accrued amounts, which may result of these investigations,” Block said in a recent filing with the Securities and Exchange Commission (SEC).

Cash App allows customers to send and receive money, pay and invest in stocks and bitcoins.

In December, just days after Twitter CEO Dorsey announced he was stepping down, it was revealed that his other public company was going to undergo a major name change. Square announced on December 1, 2021 that it was changing its name to Block to recognize the company’s growth. The name will represent the company as a legal entity, according to a statement at the time.

In January, the company purchased Afterpay, offering customers “Buy Now, Pay Later” (BNPL) functionality, according to a press release.

See: How to Get Free Cash on Cash App
Find: CFPB launches probe to examine buy-it-now and pay-later practices

“We are delighted to welcome the Afterpay team to Block and look forward to getting to work,” Dorsey said in the statement. “Together, we will provide even better products and services to sellers and consumers while remaining true to our common goal of making the financial system fairer and more accessible to everyone.”

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About the Author

Yael Bizouati-Kennedy is a former full-time financial journalist and has written for several publications, including Dow Jones, The Financial Times Group, Bloomberg and Business Insider. She has also worked as a VP/Senior Content Writer for major New York-based financial firms, including New York Life and MSCI. Yael is now independent and most recently co-authored the book “Blockchain for Medical Research: Accelerating Trust in Healthcare”, with Dr. Sean Manion. (CRC Press, April 2020) She holds two master’s degrees, including one in journalism from New York University and one in Russian studies from Toulouse-Jean Jaurès University, France.


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