7 Ways to Troubleshoot If Cash App Not Working

  • If the Cash app is not working for you, there are several ways to fix the problem.
  • Start by closing and restarting the app, or check if it works in a web browser.
  • Here are seven common ways to get the Cash app back to working order.

Similar to apps like PayPal and Venmo, Cash App is a popular peer-to-peer payment system that lets you send and receive money. A complete financial platform, Cash App issues you a debit card linked to your Cash account and even allows you to use it for investing and Bitcoin. Like any online service, however, sometimes things can go wrong and it may not work when you need it. If Cash App isn’t working for you, here are seven ways to troubleshoot the app and get you started quickly.

Restart the app

If the Cash app doesn’t seem to be working properly, the first thing to try is to completely close the app (sometimes called force closing the app). Here’s how to close an app on Android and close an app on iOS. After closing the Cash app, restart it and see if that fixed the problem.

Close an app on iPhone

If Cash App is not working properly, try closing and restarting it.

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Try using the website instead

When you have a problem with an app like this, it can be annoying because there are so many potential issues. Is there a problem with your phone, the mobile app or is the service completely offline? A quick troubleshooting step: Try using the Cash app website. Log in and see if you can take care of your transaction there. If not, continue with these steps.

If you have any issues with the app, try logging into the Cash app webpage.

If you have any issues with the app, try logging into the Cash app webpage.

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Check if the service is offline

Since the Cash app relies on an online service, it is possible that the service might be down, affecting connectivity for everyone. For many online services, you can check the status at Descent detectorbut Cash App offers a better option: Cash App has its own status page, which can tell you if specific services like Send and Receive Money, Cash Card, Direct Deposits, and Add Money are working properly. If the service you need is offline, there is nothing you can do but wait for the problem to be resolved.

The Cash App Status Web Page

You can log in to Cash App’s status page to see if all of its services are online.

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Check your internet connection

If you’re having trouble logging into the Cash App or making a transaction from your mobile device, chances are you’re experiencing internet connectivity issues. The Cash app must be able to be online, of course, either via Wi-Fi or your phone’s cellular service. Make sure you see a strong Wi-Fi or cellular signal in the status at the top of the phone screen. If you’re not sure if you have reliable service, try using another app that accesses the internet to make sure your connection isn’t the cause of the problem.

Clear Cash app data cache

If nothing has solved your problem so far, there may be a problem with the Cash app’s data cache. If the cache is corrupted, you may need to clear the cache to get the app working again.

Unfortunately, the only way to clear an app’s cache on the iPhone is to delete the app and then reinstall it from the App Store. But you can clear the Cash app cache on your Android device without deleting the app:

1. Start the Settings app and press apps.

2. If necessary, press See all apps then press cash app.

3. Faucet Storage and caching.

4. Faucet Empty the cache.

The app info page for the Cash app on Android

Use the app info page on your Android device to clear the app’s data cache.

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Ask your bank

The problem may not be due to the app not connecting properly. If you’re having trouble completing a transaction, the problem is more likely to be with your bank. You may need to speak to your bank’s customer service to authorize the Cash app or find out why you’re having trouble with a transaction. If in doubt, call your bank.

If all else fails, contact Cash App customer support. The app maintains excellent customer service, both on the website and in the mobile app.

On the app, tap your account icon at the top of the screen, then, in the Account settings section, choose Support. Faucet Start a conversation to start a live chat. On the website, tap Settings in the navigation pane on the left, then tap Support at the bottom of the page. There is no live web chat, but you can email.


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